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How to Achieve Growth in the Workplace

How to Achieve Growth in the Workplace

Adulting is not as easy as it seems. For starters, you have to prioritize survival by having a job and getting paid for it. Also, you have to manage your finances, ensure that there’s food on the table, save money for emergencies, and more. Because of that, sometimes we can’t have time for ourselves. We can’t have time for growth mentally, emotionally, career-wise, and financially. Hence, oftentimes it is up to our workplace to help us grow.

Why is it Important?

Having a workplace that doesn’t think of its employees as commodities cultivates a healthy environment and makes room for growth. Mentally and emotionally, employees can grow into more mature and professional people. Career-wise, employees can attain new skills and work attitudes that could give them more opportunities. With all these considered, financial growth is also possible.

Another reason why this is important is that having growth present within the company provides security. This doesn’t only apply to employees, but also to employers and executives. In the perspective of employees, when there is growth in their workplace, it is less likely for them to leave. This gives them financial security since they don’t have to worry about finding other jobs. Meanwhile, employers and executives can secure an employee’s dedication and loyalty when they can provide a healthy workplace.

How to Cultivate Growth in the Workplace

Depending on the type of industry a company is focused on, there are different ways of cultivating growth. However, there are general guidelines to live by that can be applied to all types of companies.

Improve Communication

When we talk about communication, it is not just limited to exchanging information via email or anything similar alone. Communication in this aspect also refers to understanding what the job and position entail. When people understand where they stand and their responsibilities, they can invest in it and make room for improvements and growth. Employees can use their creativity and dedication to make the company better and grow.

In addition, an exchange of ideas should be encouraged within the company. Not just that, but having an open mind and heart during the exchange of ideas is equally important. This helps in cultivating initiatives and solutions within the company. It also promotes a healthy discussion where everyone’s opinion matters.

Lead and be Led

A working mentorship environment is also helpful in achieving workplace growth. Having an effective leader who can set a good example to their subordinates can create ripples of good work ethics. Meanwhile, openness to being mentored regardless of status and position creates an environment where everyone can depend on one another. Having these qualities in a workplace encourages growth, initiative, and responsibility.

Apply and Encourage Work Ethics

It is understandable that in a workplace, there is a hodgepodge of personalities. People with different backgrounds, upbringings, and cultures. It is imperative for any company to be open-minded about diversity and accept that. However, there still should be a set of rules and principles that should be followed. Proper time management, performing within the acceptable moral conduct–these are just some of it. Establishing and maintaining work ethics raises the morale of the company and lessens discrepancies.

Celebrate Success, Whether Big or Small

When it comes to achieving growth, boosting everyone’s morale is important. With that, employers should give recognition to their employee’s hard work and milestones. Whether it’s getting a deal with another huge client or submitting reports on time, it has to be recognized. But this doesn’t mean bosses should give bonuses every single time something gets done–that’s not financially wise.

Bonuses should be given for bigger milestones as a form of recognition for the employee’s hard work. However, proper recognition should still be given to smaller successes in the company. It can be a mere thank you, a small pizza party, or anything similar.

Provide Constructive Feedback

For the company to grow and develop skills-wise, providing feedback for people’s output is important. This will let them know if everyone is doing their jobs properly and if there’s any room for improvement. As a result, people can improve their skills and even develop new ones.

For this to work out well in the company, proper delivery, and acceptance of feedback are important. When providing feedback, always be considerate of people’s feelings and focus on improving their performance. At the same time, the receiver should keep an open mind and accept feedback as a way for them to be better.

Give Opportunities and Be Open for Opportunities

Lastly, making room for opportunities is important in the workplace. This is important aside from making the employees feel that they are valued and establishing a growth mindset. Growth is not just limited to skills and morals alone, a financial opportunity is needed as well.

Employees need to know that working there can sustain them financially. Moreover, employees need to know that all of their efforts are worth it because they can climb the corporate ladder. On the other hand, employees should welcome opportunities as they come as well. As much as possible, they are encouraged to accept opportunities if it put them in a better place.

Whether a team member is assigned in real estate or back office, Gabtech Global has carefully chartered its workflows. This ensures that the employees are able to enrich their skills and competencies while having the opportunity to grow into leadership roles in the company. Gabtech believes that each individual has what it takes to carve his own path. That’s why support and encouragement towards the employees are important. This exhibits a proactive and positive attitude in delivering winning results as they embark on a fulfilling career.

Unhappy Customers Can Be Very Expensive

Unhappy Customers Can Be Very Expensive

Customers can be quite demanding, if not a lot. From back then until now, customer service is still one of the most challenging works out there. They usually demand responses as soon as possible, if not instant. Also, they always demand from anyone for customer support may it be through voice, chat, social media, or email.

Beyond here is a personal account of a virtual assistant’s journey and experience with a troublesome customer. Learn about the key points and what to do in case it happens.

How the Customer Trouble Began

I have a client that sells a variety of supplements online. Their products vary from weight loss, anti-aging, to CBD oil mostly on a trial program. A few months ago, they had a surge in sales volume. However, we were not given a proper heads-up prior to the sales ramp.

Our team was drowning with calls and drop rates were hitting historical highs of 30 to 40% in some days. It took us a week to ramp up our agent count but by then, we’ve had thousands of unhappy customers. To make things worse, a good portion of it called their banks demanding a charge-back. The issue ballooned so fast that the client ended up losing their merchant account due to excessive chargeback. Aside from having over $200,000 in chargeback fees, the client wasn’t able to generate $100,000 in daily revenue.

In hindsight, I think the issue could have been avoided had there been a proper call volume forecast. That was the best approach during a situation such as this.

Here’s the reality in customer service: customers are impatient. They are incredibly demanding. I mean, aren’t we all? But that doesn’t mean it’s something you can’t deal with.

I did data analysis for weeks to figure out the correlation between customers from that time. I analyzed those who called 800 but didn’t reach an agent and those who called their banks for a chargeback. Then, the results show that over 70% of them didn’t attempt to call 800 again nor send an email. Basically, they just called their banks to ask for a chargeback instead of calling the customer service. Doing so could’ve gotten them a refund or an order cancellation.

Best Solution for Unhappy Customers

For companies who sell a recurring charge model especially online stores, it is very critical to have close communication. This is especially crucial between the marketing and customer service teams on sales ramp-up schedules.

It is also ideal to work with a customer service company that can provide on-demand agents with per-minute charging. This model is the most cost-effective for the merchant and also the most recommended. It is because the cost of customer service only increases as the sales volume increases. Moreover, if a merchant’s call volume is consistent, an hourly service model will become cheaper in the long run.

With Gabtech Global, you have more time to develop your brand. You can finally focus on designing and building new strategies for future developments. The real secret to success is knowing how to reach out to your customers and respond to them. It’s time that you set yourself apart from the competition and be recognized for the fantastic customer service that you offer.

How to Handle A Difficult Customer Over the Phone

How to Handle A Difficult Customer Over the Phone

Remember the adage that the customer is always right? Unfortunately, not all customers are always easy to deal with. In my experience as a customer service representative, I have encountered a lot of customers who can be rude, unruly, and just plain nasty. It can be very difficult but you’ve got to deal with it. There are no hard and fast rules to follow, but finding ways to help these difficult and angry customers is the key to providing great customer service even if you feel like telling them to go you know where.

Listen to Your Customers

The first thing I’ve learned is that you have to LISTEN. I can’t emphasize this enough. Let them vent their anger and frustration. Never talk over them or argue. You will not win. While listening, make them feel that you are there to help. Build a rapport through empathy with the customer. Always put yourself in the customer’s shoes. Show that you understand their position and situation. Once you identify with the customer’s issue, it will help diffuse the situation. This will calm the customer down. If you verbally “nod” during the call, they will feel better understood.

Be Careful With Your Voice

The tone of your voice could make a whole lot of difference. Lower your voice. If the customer starts shouting and speaking louder, start speaking more slowly and in a much lower tone of voice. Remain calm. Remember do not take it personally. It’s just work. As you deal with the situation with a calm, clear mind, unaffected by the customer’s tone of voice or volume, their anger will generally be diminished.

Apologize and Give In, If Needed

Apologize if necessary. An apology is one of the easiest ways to appease an angry and difficult customer. Acknowledge that they have a problem and that you are willing to resolve it for them in the best way you can. Sometimes that is all the customer wants to hear.

Know when you have to give in. It is better to draw a compromise in their favor rather than be on the phone for longer than necessary. Remember this is not the norm but an exception to the rule.

Don’t Take it Personally

If the customer starts getting very nasty, swearing, or becoming verbally abusive, take a deep breath and continue as if you did not hear what they just said. Remember it is not about you. It is nothing personal. The customer is just venting their frustration. Remind the guest that you are there to help them resolve whatever the problem is. Most often than not this simple statement will help diffuse the situation. Make sure not to get sidetracked by the customer’s comments and gently guide the conversation back to the issue at hand and how you intend to resolve it.

Remember that you are talking to a human being. Everyone has good and bad days. Maybe they have family issues, financial problems, or just plain bad luck that day. Try to help make their day a better one by being cheerful, pleasant, and calm.

If you have the power to compensate the customer for whatever problem they have, do not hesitate. Offer them some form of compensation, whether it’s giving them extra points, a discount, or a gift card. This will usually solve the problem. If you promise to do something for the customer, be certain to fulfill it. A simple call back, giving them an update on the matter, or sending an apology letter would sometimes suffice.

There are no hard and fast rules. Just be the best that you can be.

Customers have never been as demanding as they are today. They demand an immediate response, if not instant, from anyone they reach out to for customer support may it be through voice, chat, social media, or email support.

A CEO’s Comprehensive Guide to Mental Health, Time Management, & Virtual Assistants

A CEO’s Comprehensive Guide to Mental Health, Time Management, & Virtual Assistants

Mental health is crucial in businesses as it can make or break performance in a constantly evolving environment. While most CEOs do not hear about the growing issue often, they most definitely feel it on a day-to-day basis. Part of an executive’s job is to be as efficient and high-performing as possible. Hence, keeping their time and themselves in check is necessary to achieve that goal.

It is the responsibility of a CEO to be adaptive and flexible. They must find new ways to improve efficiency and open up new opportunities. However, they can’t do it alone. Trying to make everything happen without help can be incredibly taxing and stressful. As a result, it hinders the company’s growth and affects the mental health of the CEO negatively.

CEOs & Mental Health

A striking 94% of CEOs have reported seeking and receiving mental health support in the past year. Also, this could possibly include the CEO reading this analysis, which should put the scope of the issue into perspective. Running a business or being in charge of its operation is mentally stressful by nature. Therefore, staggering numbers come as no surprise.

Stress among CEOs invites multiple health hazards and decreases overall productivity. Unfortunately, managing mental health is not a skill taught in school or the working environment. As a result, the complex demands and expectations placed on a CEO harbor a myriad of pressures. It also causes stress that leads to multiple negative effects on an overwhelmed executive.

Repercussions of Neglecting One’s Mental Health

Regardless of one’s position and standing, excessive amounts of stress for prolonged periods cause severe health issues. Additionally, bringing stress upon oneself only takes a few seconds, while removing it may take years. One can only imagine how much tension builds up in a CEO sludging through 10-hour workdays. All while juggling countless ideas from sunrise to sundown.

Physical & Mental Effects of Prolonged Stress

  • Low energy
  • Insomnia
  • Aches
  • Chest pain
  • Cognitive effects
  • Anxiety
  • Constant worrying
  • Lack of focus
  • Disorganization
  • Poor judgment
  • Poor attitude/Low morale
  • Behavioral effects
  • Appetite changes
  • Avoiding responsibility
  • Increased use of drugs and alcohol

These severely impact not only their performance but also their overall quality of life. When exposed to prolonged periods of stress, executives can experience “burnout”. It is a state where one can feel hopeless, sad, alone, and inadequate. As a result, this causes the individual to act rashly and get angry at those who make demands. Other symptoms include chronic fatigue and feel as if they are not enough. As one could imagine, this places a great strain on the individual. It also poses an extra obstacle to achieving goals and being productive.

Causes of Mental Health Problems

The most prominent driver of mental health issues in business owners is stress. Stress is one of the first words that come to mind for CEOs–and for a good reason. As it turns out, stress can be found in many areas of a business owner’s operations. Ultimately because they are in charge of many aspects in their companies.

When interviewing 9 executives on what causes them the most stress, one executive mentioned overstimulation and being overwhelmed. CEOs face a constant stream of information, objectives, and problems they are expected to overcome. Moreover, it is extremely easy to be overwhelmed by a large number of stimuli a business owner encounters.

From project management to recruitment, executives carry around a hefty platter of responsibilities that require their attention. Moreover, CEOs have one foot in every door, being the go-to person for the needs of the company and employees. All of this is expected of CEOs while maintaining a calm collected composure. It is also expected of them to exhibit a friendly attitude to manage employees and clients professionally.

How Time Management Affects Mental Health

Among the 9 executives interviewed, a recurring theme was time management. It is one thing to maintain a business, but it is another to improve it. Both require amounts of time leading to some being overwhelmed and clueless on how to manage their limited hours.

This day and age feature more information and opportunities than one could be able to participate in. Therefore, getting lost in the track of time is very common among all modern citizens. The same is true, if not amplified, for CEOs as the nature of their job requires their constant attention. There is also no off switch to being an executive. Success must be cultivated and cared for day in and day out, thus leaving no room for breaks or mistakes.

At the end of the day, a CEO just one person, with an innumerable amount of tasks and responsibilities. Deciding where to put time and energy among the sea of projects can be extremely frustrating and overwhelming.

Even with the crazy hours CEOs work, they are still human beings with complex personal life. Out of the 24 hours in a day, CEOs spend an average of 9.7 on work. Thus, this only leaves 15 hours for sleep, family, and alone time. With no room to release the intense stress built up, it is understandable why some executives can be overwhelmed.

Role of Virtual Assistants

Virtual assistants are a hybrid of personal helpers and online secretaries. They complete tasks as instructed by their clients on a day-to-day basis. Those who face multiple responsibilities dream about cloning themselves to help out with their workload. In line with that, virtual assistants are one of the closest things to clones a CEO could have. These helpers are a catalyst for both the performance and well-being of CEO across the world. They also give their clients the tools needed to focus on what matters. Lastly, they shoulder some of the nonstop burdens of running an operation.

Virtual Assistant Benefits

The age-old saying “time is money” does not stray far from the truth. To make money one must make time, and to have free time, one must make money. How many of the daily tasks that come with running a business produce direct income? Many menial things CEOs do consume their time and energy. Therefore, further contributing to their overwhelming workload. CEOs are worth untold amounts of money, so why would a million-dollar executive spend hours on a 10 dollar task?

Virtual assistants save valuable time that could be used to innovate or complete tasks by the CEO. From managing and taking phone calls to responding to emails, a virtual assistant can change a busy CEO’s life. Hours of paperwork and other miscellaneous tasks can be outsourced to a virtual assistant. Therefore, this allows optimization of time and energy. With a lighter workload, CEOs can be less stressed and they can take care of their mental health better.

Running a business has no designated hours. Even after one leaves the office, CEOs are still bombarded with messages, thoughts, and other responsibilities. A virtual assistant helps CEOs relax when they aren’t actively working. They do this by performing tasks like taking messages and calls until the CEO is ready to deal with them.

Not only does this allow the executive to focus on more important tasks, but this also gives them extra time. As a result, they can get quality rest and spend time with their family and friends. In other words, it allows them to experience life outside of work. Instead of being constantly glued to their phone anxiously waiting for their employees to send updates.

Why Mental Health is Important

The mental health of a CEO should be held with the same importance as the success of their company. They are still human beings after all and need to experience life outside work. They also need to be there for both their loved ones and for themselves. Failure to do so results in many consequences. Starting from declining performance to physical and emotional turmoil. Conclusively, freeing oneself from menial work and worry is essential to rise to the top. With that, virtual assistants grant CEOs this freedom, by working while they rest and increasing their productivity twofold.

Protecting Patient Rights

Protecting Patient Rights

The protection of patient rights is categorized within the one-on-one relationship between a patient and their caretaker. As a part of the procedure, the relationship must remain confidential and protected by the law. Also, qualified medical or healthcare professionals are responsible for protecting patient rights.

It is the ethical and moral duty for the caretakers to advocate for their patients. As well as making sure they understand the information and are capable of administering care to them. This becomes a positive factor for the patient as it improves their overall mental well-being and overcomes their sickness and injuries. It also makes them satisfied with their caretakers, follow prescriptions and directions, and produce better results.

The necessity of rights goes beyond care for those in need of it. It also acts as a definition for the givers’ responsibilities. Therefore, it can be recognized that patient rights define healthcare professional’s responsibilities.

How it Came to be

The patient’s bill of rights was created as an extension of human rights. Its job is to preserve the patient’s dignity. Also, it ensures that in case of sickness and times of emergency, they can receive high-quality care. These rights were developed with the use of ethics and values for success in the medical profession.

To not be perceived as ignorant, a majority of patients are unaware of their rights. They believe that the caregiver is always right. Otherwise, they may be simply clueless on how to begin asking questions or what to ask. Consequently, these patients blindly agree to whatever they are told to do.

Due to this, patient rights have become a surging topic within the healthcare community. Specifically, there were discussions about what they are and when they came into practice. Widespread agreements have also been formulated to increase the knowledge on the topic. This helps strengthen and provide the ability to properly recognize a patient’s needs.

How to Protect Patient Rights

To make sure that all the important aspects of patient rights are respected, medical ethics must be taken into account. These include:

Informed Consent

A persistent failure of patient relationships results from informed consent. It is where a patient doesn’t understand the information being told to them. Informed consent is a voluntary agreement by a person who possesses sufficient mental capacity. Then, they are able to make an intelligent choice to allow something proposed by another to be performed on themselves.

For that to happen, it must be handled by a legal doctrine. Through that, a patient has the right to know crucial information about a proposed procedure. This information includes potential risks, benefits, and alternatives available.

The patient has the absolute right to know about it and select from available treatment options. On the other hand, it is the healthcare professionals’ duty to disclose sufficient information before submitting it to them. Although, they have to be careful of their words and make sure that they can be understood well by the patient. This is because they tend to say words that those not in the medical field won’t comprehend.

Comprehension

Sometimes, a patient is not in their right “mind” to understand the procedure they are about to go through. With that, a suffrage decision should be brought into the equation. There are three elements of informed decision: its nature, the patient’s competency to decide, and the voluntary nature of the decision.

  • Nature of the Decision – the medical professional must simply guide and support the patient. Alongside this, the patient should be asked and reiterated statements to show comprehension of the information being given to them.
  • Competency of the Patient to Decide – a patient cannot make a decision it falls upon the surrogate to do so. Competency of the patient to make a decision must be evaluated by healthcare professionals.
  • Voluntary Nature of the Decision – it is the ethical duty of healthcare workers to make sure that they are capable of deciding on their care correctly. It may be easy to simply ask and receive a decision without careful analysis, but they shouldn’t as part of their duty.

Confidentiality

Part of protecting patient rights is also confidentiality or any information related to the patient. As the ones requesting service, they are entitled to privacy. This is because it’s their business and no one aside from their caretaker unless they choose to make it so.

Laws have been implemented in place to make sure that this does not get violated. This is because it establishes a critical relationship between the patient and his caretaker. It also maintains social merit. As well as it acts as a way for them to be safe in certain situations about their health.

Confidentiality stresses that their health conditions should not be discussed with anyone who has no relation to the patient. Maintaining it also keeps the caretakers safe from legal actions that could be taken upon them and upholds ethical ways. Lastly, it properly upholds their autonomy and makes the patient feel independent in a vulnerable situation.

Autonomy

Autonomy is the patient’s right for a medical professional to assess their competence and knowledge before providing information. Meanwhile, a medical professional’s job is to advocate for their patient. As well as they must be willing to risk reputation and employment for a patient’s wellbeing.

Moreover, autonomy can be brought up in difficult situations where there can be arising issues. This includes language barrier, differing power dynamics, and mental and physical vulnerability. As a result, informed consent is stopped from being received. Also, this can discourage some healthcare professionals from taking the time to fully explain an issue to a person. As well as it disrupts consent from being received when providing care.

For example, a nurse might need to simply get through all of them rapidly due to the language barrier. As a result, those caught in such a situation might also feel vulnerable. Moreover, a feeling of powerlessness might lead them to agree with any authority due to fear.

Regardless, it is the ethical duty of a medical professional to ensure that the voice of the patient is heard. It is also important that the patient is fully aware of what is taking place. Finally, any consent given to the nurse is given freely with the immigrant patient’s best interests in their minds.

Why Patient Rights are Important

In summary, It is the nurse’s moral and ethical duty to ensure that the patient is capable of making decisions. It is also up to them to make sure they are receiving informed consent. As well as making sure that there is clear communication and the patient’s requests and needs are fulfilled.

Healthcare providers are tasked with providing quality service to patients. Moreover, it is their duty to bridge the gap between the patient’s knowledge and true understanding of their condition. All those on top of ensuring decisions are made with a clear, level-headed person. Conclusively, the ethical and moral duty for the nurse is to advocate for the patient. Moreover, they must make sure the patients are capable and in full understanding of advocating for themselves.

Cyberterrorism: What you Need to Know

Cyberterrorism: What you Need to Know

A war is at large in the realm of technology called cyberterrorism. The great irony within this matter is how technology is supposed to make everything easier. Instead, we found ourselves in the middle of a struggle that put our cybersecurity at risk. Over the years, a creation that was designed as a blessing to humanity has suddenly been infected by evil. Although the inspiration behind its establishment came to fruition, the consequences that followed were unparalleled. This growing evil presents itself in the form of cyberterrorism.

Cybercrimes have taken over information technology, presenting themselves in forms of espionage, crime, and the intent of pure mischief. Furthermore, the nature of cyberterrorism is continuously shifting and morphing with the implementation of new technologies to make it possible. These threats have so rapidly increased they are considered a threat to national security in a multitude of countries. Meanwhile, strategists are continuously working on a solution but for one to fight the enemy one must fully know it.

What is Cyberterrorism?

Cyberterrorism is a form of terrorism that happens in cyberspace. Additionally, it is a series of unlawful attacks and threats against computers, networks, and other information systems. Its purpose is to coerce people or a government body to align with a certain social or political agenda. Cyberterrorism attacks can result in violence to both persons and property. Specifically, the possibility of damage to reputation, bodily injury, or death. The consequences of these attacks instill fear in its victims, proving cyberterrorism to pose a considerable threat.

Cyberterrorism takes different forms such as virtual blockades, swarming, and ping attacks. It is crucial to learn about these to know whether or not you are experiencing cyberterrorism.

Virtual Blockades

Virtual blockades are a form of cyberterrorism and are online versions of sit-ins or strikes. It often occurs when political activists purposefully generate large amounts of traffic on a given website. Therefore, overwhelming it and cutting off use to other users. This disrupts daily activity for the website and creates publicity for the political parties involved through the media.

Swarming

Swarming is another cyberterrorism technique used to disrupt the operations of a website. This can be done by overwhelming the system with large amounts of traffic. Specifically, a large number of individuals simultaneously access a website, stressing the system to the point of collapse.

Ping Attacks

Lastly, we have the ping attacks which function similarly to swarming. Here, cyberterrorists overwhelm certain individuals by sending thousands of messages at once, usually via email and other messaging devices. A large amount of traffic again shuts down the targeted organizations or individual’s platform.

How Cyberterrorism Happens

Cyberterrorism is cheaper than traditional means of terror. All one needs is a personal device and a stable internet connection, which are accessible than the typical tools needed for terrorism. Rather than inflicting damage via guns and explosives, cyberterrorists deliver viruses and other malware through telephone lines or wireless connections.

Additionally, cyberterrorists can remain anonymous, saving them from personal consequences such as public backlash, or even jail time and capture. The internet is a large space for cyberterrorists to navigate, thus evading officials using fake names and identities. In addition to personal safety and convenience, the vast internet allows a wider range of victims to be targeted. As a result, cyberterrorists are given the ability to directly affect more people than with regular means. Complex targets such as government networks, individuals, and public utilities among others also give cyberterrorists avenues to inflict damage.

Roots of Cyberterrorism

The origins of cyberterrorism can be traced back to the 1990s. This was the result of the rapid growth of the internet and increasing reliance on online operations. Due to America’s increase in internet use, the National Academy of Sciences began a report on online security. It was reported that “We are at risk”. Moreover, it was concluded that tomorrow’s terrorists might do more damage with a keyboard than with a bomb.

Rising fears of cyberterrorism were attributed to varying psychological, political, and economic forces. Specifically, governments, organizations, and citizens fear the mix of random unprovoked attacks. There are also growing concerns about the power of online internet technology.

The term cyberterrorism was coined back in the mid-1980s. It referred to the idea of terrorists utilizing online technologies to target critical infrastructures. However, there were already existing risks before the commercialization of the internet. Chief Scientist of the US Arms Control and Disarmament Agency reported that aircraft, power grids, and government computers faced risks. These risks include sabotage and infrastructure damage. Hence, this served as a mere introduction to the dangers that came with the rapid boom of the internet.

The Growing Threat

Deregulation and an increased focus on profits have caused industries to shift to online to maximize efficiency and minimize costs. Because of this increased internet presence, companies are exposed to increasing risks of cyber attacks and cyberterrorism. Namely, the energy industry has become a target for cyber disruption by creating internet links between networks and control systems. Systems such as chemical processing plants, water purification plants, and wastewater management facilities are also susceptible to cyberterrorism. Cyberterrorists can control, disrupt, and alter command functions that threaten both regional and national security.

Symantec, a corporate world leader in cybersecurity, reported that “software holes”, or software security vulnerabilities, increased by 80% in 2002. During this window of vulnerability, there were no reports of cyberterrorism attacks. Although, this could be attributed to the lack of knowledge in terrorists. This alarms modern cybersecurity, as terrorists are now informed and capable of abusing these software holes to inflict damage.

The Future of Cyberterrorism

The future still shows signs of growth within the cybercrime community. As aforementioned, this global terrorist movement is continuously growing and evolving over the last several years. With the rapidly growing dependence on the virtual world, it promises signs of more attacks. Additionally, cyberterrorists are projected to have the capability to grow significantly as more reliances fall on machine processes. Their impact could have effects on the physical world and potentially harming humans. All while skills and information on how to make this possible becomes more easily accessible.

The new generation must actively combat these terrorist groups. This shows promise within growth as a defense against cyberterrorism is also becoming a top priority to all nations. For the goal of effectively defending themselves to come to fruition, technologies are being invented and improved continuously.

Additionally, analysis of attacks and cyberterrorism tools used and methods are noted as an effective tool to build a wall against them. Cyberterrorism is also projected to become more prominent due to increasing links and connections between online infrastructures. Social media has proven to be a breeding ground for cyberterrorism. Furthermore, it continues to find new ways to combat this and find success.